How to recover vRealize Operations admin account password

With vRealize Operations 7.0, VMware introduced a very simple yet powerful feature which would allow you to reset the built-in admin password of your vRealize Operations instance using recovery settings. I believe this is an extremely useful feature, as I have seen numerous deployments where admins have forgotten the admin password and are forced to login through the root account and run commands to reset the password.

Note – You can follow the procedure mentioned in this KB article to reset a forgotten admin password through SSH.

I would rather use this new feature and keep the password recovery process as simple as possible. Simple in this case provides security as well, since you do not have to share root passwords and run commands.

With vRealize Operations 7.0, once you login to the CASA (Cluster Administration) UI a.k.a. Admin UI, you will find a new section called “Administrator Settings”.

This screen allows you to “Change Admin Password”. At the same time you can enter the password recovery settings to ensure that in case you lose your admin password, you can use the recovery email to recover the password. In the above example, I have leveraged my SMTP settings to configure this.

Once saved, on subsequent admin login screen, you will notice an option of “Forgot Password”

Once you click on the forgot password option, you will receive an email on the registered recovery account email. Here is how the email will look like:

Upon clicking on the reset password link, you will be redirected to a page where you can reset the admin password.

Once the password is SET, you are good to login with the new password in the subsequent logins.

I think this simple addition would be really helpful with enhancing your operational efficiency. Go ahead and configure the recovery settings on your vROps instances before you forget your admin account password 🙂

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Published by Sunny Dua

Sunny Dua works as a Senior Product Line Manager for VMware’s Cloud Management business. His charter is to deliver Multi-Cloud solutions to reduce cloud complexity by leveraging data analytics and artificial intelligence. His 16+ years of experience include technical and strategic roles for Hewlett Packard, Capgemini, and VMware. He is a hands-on Product Manager with deep knowledge of Cloud and Enterprise technologies. His current charter includes driving product strategy and roadmap for VMware’s vRealize portfolio within the VMware’s Multi-Cloud strategy.

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