How to recover vRealize Operations admin account password

With vRealize Operations 7.0, VMware introduced a very simple yet powerful feature which would allow you to reset the built-in admin password of your vRealize Operations instance using recovery settings. I believe this is an extremely useful feature, as I have seen numerous deployments where admins have forgotten the admin password and are forced to login through the root account and run commands to reset the password.

Note – You can follow the procedure mentioned in this KB article to reset a forgotten admin password through SSH.

I would rather use this new feature and keep the password recovery process as simple as possible. Simple in this case provides security as well, since you do not have to share root passwords and run commands.

With vRealize Operations 7.0, once you login to the CASA (Cluster Administration) UI a.k.a. Admin UI, you will find a new section called “Administrator Settings”.

This screen allows you to “Change Admin Password”. At the same time you can enter the password recovery settings to ensure that in case you lose your admin password, you can use the recovery email to recover the password. In the above example, I have leveraged my SMTP settings to configure this.

Once saved, on subsequent admin login screen, you will notice an option of “Forgot Password”

Once you click on the forgot password option, you will receive an email on the registered recovery account email. Here is how the email will look like:

Upon clicking on the reset password link, you will be redirected to a page where you can reset the admin password.

Once the password is SET, you are good to login with the new password in the subsequent logins.

I think this simple addition would be really helpful with enhancing your operational efficiency. Go ahead and configure the recovery settings on your vROps instances before you forget your admin account password 🙂

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Published by Sunny Dua

Product Management Leader with 18 years of experience with Digital Transformation, Application Modernization, Artificial Intelligence, Machine Learning, Business Observability and AIOps. Led large product portfolios at VMware and now at AppDynamics. Passionate about defining vision, strategy and executing on complex product roadmaps to build successful and innovative products. A Stanford Graduate School of Business LEADer with interests in the field of Critical & Analytical Thinking, Strategic leadership and Design Thinking.

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